DIRECT CITATION & INDIRECT CITATION

DIRECT CITATION

Gupta and Herath (2005: 19) says that “in a 2002 survey of 60 ASPs in 13 Asia-Pacific countries, IDC found that 77% of ASPs are targeting specific industries including retail, discrete manufacturing and financial services”.

Susarla et al., (2000: 13) expresses that “ASPs enable SMEs to assess to best technology, improve IT support, rapid implement of IT applications, integrate IT systems, access to IT experts, increase systems uptime, and reduce IT budgets that would otherwise only be in the hand of large corporations”.

 “The Garner Group has predicted that most enterprises will rent software or use software services rather than purchase software and implement it in-house in the next ten years” (Terdiman et al., 2003: 23).

INDIRECT CITATION

In addition, there is not much research on IT outsourcing to ASPs and particularly in small and medium-sized enterprises, SMEs (Dibbern et al., 200: 24; Ekanayaka et al., 2003: 75).

Key advantages to e-sourcing include the ability to reduce service and administration costs, and shorten time-to- market cycles (Aberdeen Research 2002; Travis 2000).

Even though NSPs usually do not focus on applications, at present they are moving towards the role of owning relationship with the SMEs (Ekanayaka et al., 2003).

 ANSWER

DIRECT CITATION

 

Based on a 2002 survey of 60 ASPs in 13 Asia-Pacific countries, IDC reported that 77% of ASPs are focusing specific industries i.e. retail, small companies, and financial services Gupta and Herath (2005: 19).

ASPs support SMEs to assess to best technology of IT such as Improving application and supports, Integrating the system, updating, accessing to IT experts, and reducing the budgets Susarla et al., (2000: 13).

The Garner Group believes that most firms prefer rent software and use its services to buy software and install in the firms for the next ten years (Terdiman et al., 2003: 23).